Virtual Clinic Visits

Virtual care is health care over a distance. Instead of coming to the hospital, the appointment takes place using a telephone, computer or mobile device. It’s another option for you to connect with your child’s health-care team to receive convenient, high-quality care.

Virtual care is not a substitute for in-person visits when your child needs to have a minor procedure, certain types of bloodwork or there is an emergency. Your clinical team will discuss with you if an appointment needs to be in-person or virtual.

The hospital does not charge for virtual visits, but you could be charged by your Internet or cellular service provider depending on your plan.

Your privacy is very important to us. The clinical team will ensure any information you provide during a virtual visit is secure.

• Your personal information is not shared with Zoom.
• Recording of the visits have been disabled.
• The chat function has end to end encryption and is not saved following the visit.
• The Zoom “waiting room” is used to ensure only people who should be present during the visits are allowed into the session.

Ways to protect your privacy during a virtual visit: 

• If possible, use a personal computer or mobile device instead of a public one (like one at a library). 
• If possible, use a secure internet connection and avoid public Wi-Fi networks.
• Make sure your device is up-to-date (so the device runs smoothly and has the most recent security software updates).

SickKids will work to ensure that all families have equitable access to care. If you do not have the technology needed to participate, please talk to your health-care team and they will help to find a solution that is right for you.